This policy explains how cancellations and refunds work for SKILWI subscriptions, operated by SKILWI Technologies Private Limited (CIN U62011KA2026PTC220605).
SKILWI subscriptions are billed in advance for the agreed term. Because access to the platform is provisioned immediately on payment, fees are generally non-refundable once the subscription term has begun.
You may cancel at any time by writing to hello@skilwi.ai. Cancellation takes effect at the end of your current billing term. You retain access until that date, and you will not be billed for the following term.
We will issue a refund where the platform is materially unavailable for a prolonged period due to a fault on our side and we are unable to remedy it, or where a payment was made in error or duplicated. Requests must be raised within 7 days of the charge by writing to hello@skilwi.ai with the payment reference.
Approved refunds are processed back to the original payment method within 7 to 10 working days.
Free trial periods and promotional offers carry no charge and no refund. If you do not wish to continue after a trial, simply cancel before the paid term begins.
You can move to a lower tier at your next renewal by writing to hello@skilwi.ai. A downgrade is not treated as a cancellation, so it does not trigger a refund on the current term. The new, lower rate simply applies from the next billing cycle onward.
Annual subscriptions are billed as a single upfront term rather than monthly instalments. The same non-refundable-once-active rule applies: cancelling partway through an annual term stops the following year's renewal, but does not entitle you to a pro-rata refund for the unused portion of the current year, except under the fault or duplicate-payment circumstances described above.
For any cancellation or refund request, write to hello@skilwi.ai with your account email and payment reference, and we'll get back to you within 24 hours.